Data Protection & Privacy
Privacy Policy — How 3333dat Collects, Uses, and Protects Your Personal Data
At 3333dat, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use it, who we share it with, and what rights you have over your own data. We are committed to maintaining your trust through transparent, secure data practices at every step.
SSL Encryption
All data transmitted between your browser and 3333dat is protected by industry-standard 256-bit SSL encryption, preventing interception by third parties.
No Data Selling
3333dat does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to operate and improve the Platform.
Your Control
You have the right to access, correct, or request deletion of your personal data at any time. Submit a data request to support@3333dat and we will respond within 30 days.
Secure Storage
All personal data is stored on secure servers with access controls, audit trails, and encryption at rest. Only authorised personnel with a business need may access player records.
Minimal Collection
We collect only the personal data that is strictly necessary to provide our Services, comply with legal obligations, and maintain account security. We do not collect data beyond what is needed.
Marketing Opt-Out
Promotional emails and SMS notifications are entirely optional. You may unsubscribe from marketing communications at any time via your account settings or by contacting support.
Clause 1
Data We Collect
A full account of the categories of personal data that 3333dat collects from players and visitors to the Platform.
3333dat collects personal data through several channels: during account registration, during identity verification (KYC), through your use of the Platform's games and betting markets, through payment transactions, and through your interactions with the support team. The categories of data we collect are set out in the table below.
| Data Category | Specific Data Points | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, national identity card (NID) number, passport number, photograph | Registration & KYC verification |
| Contact Data | Email address, Bangladeshi mobile number, city/district of residence (e.g., Dhaka, Chittagong, Sylhet) | Registration form |
| Financial Data | bKash account number, Nagad account number, Rocket/Upay account details, Visa/Mastercard last four digits, deposit and withdrawal history, account balance | Payment processing |
| Transaction Data | Betting history, wager amounts, game sessions, winnings and losses, bonus usage, wagering requirement progress | Platform activity |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, session timestamps | Automatic collection via Platform |
| Usage Data | Pages visited, games played, features accessed, time spent on Platform, search queries within Platform | Analytics & server logs |
| Communications Data | Live chat transcripts, email correspondence with support, records of support ticket submissions | Support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, time-out period preferences, cooling-off history | Responsible gaming tools |
We do not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has submitted personal data to us, we will permanently close the associated account and securely delete all associated data without delay. Any player who believes that a minor may have registered on the Platform is encouraged to notify us immediately at support@3333dat.
Clause 2
How We Use Your Data
The specific purposes for which 3333dat processes your personal data, and the legal basis for each processing activity.
3333dat processes your personal data only for defined, legitimate purposes. We do not process data in a manner that is incompatible with the purpose for which it was originally collected. The following table sets out our processing activities and their corresponding legal bases.
| Processing Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, Contact | Performance of contract |
| Identity verification (KYC/AML) | Identity, Financial | Legal obligation |
| Processing deposits and withdrawals | Financial, Transaction | Performance of contract |
| Providing casino and sports betting services | Transaction, Usage | Performance of contract |
| Fraud detection and prevention | Technical, Financial, Transaction | Legitimate interest / Legal obligation |
| Responsible gaming monitoring | Transaction, Responsible Gaming | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Identity, Communications | Performance of contract |
| Platform analytics and improvement | Technical, Usage | Legitimate interest |
| Sending transactional notifications | Contact | Performance of contract |
| Sending promotional communications | Contact | Consent (opt-in required) |
| Compliance with legal and regulatory obligations | All categories as required | Legal obligation |
When we rely on legitimate interest as our legal basis, we have assessed that our interest in processing the data does not override your fundamental privacy rights. You have the right to object to processing carried out on legitimate interest grounds — see Clause 7 (Your Privacy Rights) for details on how to exercise this right.
When we rely on consent as our legal basis (primarily for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent for marketing, update your preferences in your account settings or contact support@3333dat.
Clause 3
Data Sharing & Disclosure
The circumstances under which 3333dat may share your personal data with third parties, and the safeguards applied to such sharing.
3333dat does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following defined circumstances, and only to the extent strictly necessary for the stated purpose.
- Payment Service Providers: We share relevant financial data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and data protection obligations. We share only the minimum data required to complete the transaction.
- Game Technology Providers: We work with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (e.g., anonymised player ID, stake amounts, game outcomes) in order to deliver their games through the Platform. They are contractually prohibited from using this data for any purpose other than providing the contracted service.
- Identity Verification Partners: To fulfil our KYC and anti-money laundering (AML) obligations, we may share identity documents and related data with third-party verification service providers. These partners process identity data strictly in accordance with our data processing agreements and applicable data protection standards.
- Fraud Prevention and Security Services: We use specialist third-party services to detect and prevent fraud, account takeover attacks, and money laundering. These services may receive technical data (IP addresses, device fingerprints, session metadata) for the sole purpose of security analysis.
- Analytics Providers: We use anonymised or aggregated usage data to understand how the Platform is used and to improve the user experience. No personally identifiable information is shared with analytics providers in a form that allows you to be individually identified.
- Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts where we are legally required to do so, or where we reasonably believe disclosure is necessary to prevent serious harm, fraud, or criminal activity. We will notify you of such disclosures where we are legally permitted to do so.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets involving 3333dat, your personal data may be transferred to the successor entity. We will notify affected players via the registered email address before such a transfer takes effect, and you will have the right to request account closure and data deletion prior to the transfer.
Clause 5
Data Security
The technical and organisational measures 3333dat uses to protect your personal data against unauthorised access, loss, or misuse.
3333dat implements a layered approach to data security, combining technical controls, access management, and operational procedures to protect your personal data at every stage of its lifecycle — from collection through to deletion.
- Encryption in Transit: All data transmitted between your browser or mobile device and the 3333dat Platform is encrypted using TLS 1.2 or TLS 1.3 protocols. This prevents eavesdropping, data interception, and man-in-the-middle attacks during transmission.
- Encryption at Rest: Sensitive personal data stored in our databases — including identity documents, financial account references, and authentication credentials — is encrypted at rest using AES-256 encryption. Passwords are stored as salted cryptographic hashes and are never stored in plain text.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. Internal systems require multi-factor authentication for all staff accessing player records. Access logs are maintained and reviewed regularly. Former employees have access revoked immediately upon termination.
- Network Security: The Platform is protected by web application firewalls (WAF), distributed denial-of-service (DDoS) mitigation systems, and intrusion detection systems. Regular penetration testing is conducted by independent security professionals to identify and remediate vulnerabilities.
- Third-Party Security Audits: Our game providers and key infrastructure partners are required to maintain their own certified security standards. Game RNG systems are independently audited by accredited testing laboratories, and the results of those audits are reflected in the RTP disclosures shown in each game's information panel.
- Incident Response: 3333dat maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to affected players, we will notify affected individuals as quickly as practicable, providing details of the nature of the breach, the data involved, and the steps we have taken to contain and remediate it.
Clause 6
Data Retention
How long 3333dat retains your personal data, and what happens to it after the retention period expires.
3333dat retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods set out below reflect the minimum and maximum periods applicable to each category of data.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years after account closure | Anti-money laundering (AML) and financial crime regulations |
| Financial Transaction Records | 5 years after transaction date | Financial record-keeping and fraud investigation obligations |
| Betting & Game History | 3 years after account closure | Dispute resolution and responsible gaming audit trails |
| Support Communications | 2 years after ticket resolution | Dispute history and quality assurance |
| Technical / Log Data | 12 months from collection | Security monitoring and fraud detection |
| Marketing Consent Records | Until consent withdrawn + 1 year | Evidence of lawful processing basis |
| Self-Exclusion Records | Indefinitely (or minimum 7 years) | Responsible gaming obligations — to prevent re-registration during exclusion period |
| Analytics Data (anonymised) | Up to 24 months | Platform improvement — anonymised and not individually identifiable |
Upon expiry of the applicable retention period, personal data is securely and permanently deleted from our active systems and backups within a reasonable technical window, typically not exceeding 90 days from the scheduled deletion date. Where data is subject to an ongoing legal hold (e.g., pending litigation or a regulatory investigation), deletion will be deferred until the hold is lifted.
If you request deletion of your personal data before the end of a statutory retention period, we will delete all data that we are not legally required to retain, and we will clearly explain which data must be kept and for how long. We will not use retained data for any purpose other than compliance with the legal obligation that necessitates its retention.
Clause 7
Your Privacy Rights
The rights you hold over your personal data and how to exercise them when dealing with 3333dat.
As a player whose personal data is processed by 3333dat, you hold the following rights in relation to your data. These rights may be subject to certain limitations where a statutory obligation requires us to retain or continue processing data, but we will always explain the basis for any limitation clearly when responding to your request.
Right of Access
Request a copy of all personal data we hold about you. We will provide a structured, machine-readable response within 30 days.
Right to Rectification
Request correction of inaccurate or incomplete personal data. For name/date of birth corrections, KYC re-verification may be required.
Right to Erasure
Request deletion of personal data we are not legally required to retain. Also known as the "right to be forgotten".
Right to Restriction
Request that we restrict processing of your data while a dispute or correction request is being reviewed.
Right to Portability
Request your data in a portable, machine-readable format (JSON or CSV) for transfer to another service provider.
Right to Object
Object to processing based on legitimate interest, including profiling for responsible gaming or fraud prevention purposes.
Withdraw Consent
Withdraw consent for marketing communications at any time. Withdrawal does not affect prior lawful processing.
Right to Complain
Lodge a complaint with us directly or escalate to a relevant data protection authority if you believe your rights have been violated.
To exercise any of the rights listed above, send a written request to support@3333dat from your registered email address. Please include your full name, username, and a clear description of the right you wish to exercise. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. Complex or multiple requests may take up to 60 days, in which case we will notify you of the extended timeline before the initial 30-day period expires.
Clause 8
Contact & Complaints
How to reach the 3333dat privacy team and what to do if you are not satisfied with our response to a privacy concern.
3333dat takes privacy complaints seriously. If you believe that we have processed your personal data in a manner that does not comply with this Privacy Policy, or if you wish to raise a concern about how a data subject rights request was handled, please contact us through one of the following channels.
Privacy Email
Send all privacy-related requests, data subject access requests, and formal complaints to: support@3333dat. Include "Privacy Request" in your subject line for faster routing. Responses within 5 business days.
Live Chat Support
For general privacy questions or to initiate a data request conversation, contact the support team via live chat from your account dashboard. Available 24/7 in English (Bangladesh Standard Time, UTC+6).
If you submit a formal privacy complaint and are not satisfied with our response within 30 days, you have the right to escalate the matter to an appropriate supervisory authority in your jurisdiction. 3333dat is committed to resolving all privacy concerns fairly and transparently at the first instance, and we encourage players to contact us directly before escalating to any external body.
This Privacy Policy was last updated on 1 January 2026. We reserve the right to update this policy periodically to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify registered players via the email address associated with their account at least 14 days before the revised policy takes effect. The updated policy will always be accessible at 3333dat/privacy-policy. Continued use of the Platform after the effective date of a revised policy constitutes acceptance of the updated terms.
Your Privacy Is Our Priority
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